As I’ve mentioned before, my company manages the day to day social media presence for some of our clients. And we can’t always tell people it’s us behind the scenes…after all, it’s the voice of the company, right?
But there is a person (and it might be you) that I really want to thank, even though I can’t tell you I’m there. You’re the one who is so positive on the Facebook Page. You answer customer questions that I can’t get the answer to until tomorrow morning when the company is open again. When someone says something negative, you counter it with a positive. You are a bright, sunny, helpful person who makes it easier to do my job.
And whether it’s me behind the scenes, or your company’s social media team, know this: We appreciate you more than you can possibly know. We have to deal with so much complaining and negativity on a daily basis because people post with their guts instead of their heads. And it’s tough.
Yet you are like a ray of sunshine in our day to day lives.
So thank you. Your effort to be helpful and positive on the company Facebook Page means more than you can possibly know.