Tag Archive: customer service

Online, Your Customer Service is EVERYTHING

My husband recently ordered a birthday gift for me through Amazon.com. It was through a 3rd party seller, so he paid for shipping and the shipping speed wasn’t the 2 day delivery we’ve become accustomed to through Prime. A minor annoyance, but something we were willing to deal with because the price was so good. […]

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How Helpful Are You Really?

I’ve been researching protein powder shakes. I typically run about 4 miles a few times a week, and I’ve found that I like to have a shake mixed with fruit, vegetables, and nuts after my run. It makes me feel good. Now I know a LOT of direct selling companies offer these types of shakes. […]

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Worth It

I’m in Nevada this week for the DSA’s Be Connected conference. I got in a day early because of client meetings, and so had a quiet morning to myself (a rare treat.) After spending some time catching up on work, I wandered down to the hotel restaurant for some breakfast. I don’t normally go to […]

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The Elusiveness of Measuring Social Media ROI

I recently purchased Purex Complete Crystals fabric softener. (All of you that sell this type of product, cover your ears and hum quietly to yourself. 🙂 There is a point here.) This type of fabric softener is added to the washer, rather than the dryer sheets I’ve always used. What caused me to buy it? […]

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Saying Thank You Makes a Big Difference

I shop with a lot of direct sellers. There are several reasons I do so. 1, I love the products offered by this industry. 2, I love the fact that every purchase supports a small business owner. And it’s also pretty amazing to build relationships with the people who provide my favorite products. You can’t […]

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When Was the Last Time You Publicly Thanked Consultant Services?

Those folks that work in consultant services/support take a beating. Their entire job consists of handling problems all day long. No matter how upset the person on the other end of the line is, they do what it takes to help you so that you can get back to business. It’s not easy. And very […]

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