In your direct selling business, your primary product is you. While they may initially show up because you’re selling XYZ product or service, at the end of the day they choose to buy because they come to know, like, and trust you. So it surprises me when people decide to brand their Facebook Pages and [...]
Business and Technology Excellence with Jennifer Fong
Tag Archive: customer service
Who is Really Behind Your Company’s Facebook Page?
One of the services my company, Jen Fong Media, provides to direct selling companies is community management. This means that we help companies with the day to day of managing their social media presences, from writing status updates to responding to customer service issues. Sometimes we do this full time, and sometimes we provide off-hours [...]
The First Place to Connect With Customers On Facebook
When working with a customer, it’s a great idea to invite that customer to connect with you on Facebook after the sale. Why? Because it gives you one more tool to follow up with that customer, and it’s easy for the customer to reach you again when they’re ready to reorder. But with the many [...]
How Are You Treating Your “Regulars”?
This week my husband and I are celebrating our 13th wedding anniversary. To celebrate, we went to a restaurant we often go to over the weekend to listen to our favorite band, and enjoy some grown-up time together. Now we often go to this restaurant on Friday nights because we like the band. Most of [...]
Are You Communicating Well?
This past weekend, my daughter danced in her first ever dance recital. She was beautiful, and had a wonderful time prancing around the stage with all her friends in their butterfly wings. Yet as a working parent, the experience was more stressful for me than it needed to be. And it was because of outdated [...]
“Make Every Customer Touchpoint a Talking Point”
I spent the better part of this week at the Direct Selling Association Annual Meeting in Miami. It was a wonderful time of education, celebration, and networking with some of my favorite people. I even had the chance to show off some of my other talents in the “DSA’s Got Talent” show on Monday night [...]
How to Follow Up on Online Orders
I order from direct sellers often. I love the products, and enjoy supporting individual direct sellers. It’s my way of giving back to the economy while taking care of my family’s needs. It’s one of the reasons I often invite direct sellers to share what they have to offer on my Facebook Page in special [...]
Using Electronic Communication to Make Phone Calls More Productive
Phone communication is really not my favorite. Don’t get me wrong. I have no problem talking to people and getting things done via phone. But I really don’t enjoy getting interrupted in the middle of what I’m doing by the phone. Especially for work, I MUCH prefer it when people email me first to schedule [...]
