I recently read an article that said that a study has shown that 95% of wall posts on brand Facebook Pages go unanswered. 95%! This really shocked me. After all, isn’t the point of social media to be, well, social? Why on earth would you put up a Page, try to write engaging content that [...]
Business and Technology Excellence with Jennifer Fong
Tag Archive: etiquette
But I Want it Now! (and Other Bad Behavior)
As I’ve mentioned before, my company provides community management services for direct selling companies. What this means is that we manage the day to day of a company’s social media presence, from writing and posting content to responding to comments on Facebook, Twitter, etc. (to monitoring and reporting as well.) And it gives me a [...]
Soliciting Your Team for Another Business is Unethical
Recently a direct seller mentioned to me that she’d been approached by someone in her downline about joining that person’s “secondary” business. In other words, the direct seller in question was working two businesses, and was soliciting people in one business to join the other. The leader who had been approached was annoyed. She was [...]
If You Don’t Have Something Nice to Say on Facebook
It never ceases to amaze me. Direct sales companies share ideas, tips, etc. on their Facebook Pages, and certain consultants bad-mouth it. I’ve seen consultants complain about the incentive trip destination, recipes, fabric colors, and more. Didn’t your mother ever teach you that if you don’t have something nice to say, don’t say anything? When [...]
Why is it…
…that every time I talk about bad behavior on a company Facebook Page (and I NEVER name names on this blog) that people think I’m talking about their company Page? We have a widespread problem in this industry. What are you doing to fix it?
Dealing with Bad Consultant Behavior in Social Media
The problem with rants about bad behavior by direct sellers in social media is that it’s the same people reading them, and chances are you’re not the problem. Instead, the bad behavior is caused by people who are either ignorant of social media etiquette, or they really don’t care to get themselves educated. For example, [...]
Are You Stealing Customers On the Company Facebook Page?
Most direct sales and network marketing company Facebook Pages have a policy that states that you’re not allowed to solicit customers for your personal business there. It just makes sense. First, if a number of consultants all jump onto a post by a customer it makes the customer feel overwhelmed, and scares them off. But [...]
Do You Know How Your Customers Want to Communicate?
This week I received a phone call from a vendor that wanted to set up a sales demo with me. Now I don’t like to schedule things, or even get approached initially, over the phone by vendors. I much prefer an email first, so I can digest the info on my schedule, at my pace, [...]
