It never ceases to amaze me. Your companies put a lot of thought, time, and effort into creating amazing experiences for you like your national conference, and then some people go on the company’s Facebook Page to complain about small details.
Really? You do realize your company Facebook Page is public, right? That customers and prospects can see everything you post there? Not to mention the fact that your company staff has been working their butts off to create a wonderful experience for you (trust me, I know. I’ve been there.) And then all you can do is complain about parking costs, transportation, and how much hotel Internet costs???
Seriously?
You need to get a grip. When you complain on the company Facebook Page, you make it harder for everyone to do business. And you look like a spoiled brat. If you’ve got a legitimate complaint, send it through the appropriate channels. But stop putting your complaints out in public for anyone to read. It’s not smart business. It hurts the company’s reputation and your ability to do business. And you’re ridiculous when you do it.
Grow up and do the right thing. Stop making things harder for everyone.
Your thoughts?
image credit: sdminor81
Related posts
- If you don't have something nice to say...
- How to Use the Company's Facebook Page to Build Your Personal Business
- Do You Say Enough "Thank You's" Online?
- Stop Complaining!
- The Facts About Email Spam
- Are You a Lazy Social Media Marketer?
- Don't Abuse Facebook Chat
- 10 Things You Should Never Post on Facebook
- Are You Sharing Social Media Content in the Right Place?
- Opt-In is Important (a Major Change with Facebook Groups)
I couldn’t agree more! I hate going on the company page, and seeing all the complaints from other consultants – these are people who are supposed to be making SALES with this company, and talking it up. Not complaining and running it into the ground! And, it never fails, it seems to be the same ones over and over.
DO NOT AGREE! If a company makes a facebook page it’s their own fault! That’s a public place to write about how you feel. Especially when a company has done you wrong it’s the right of other people to know that!
If you are a consumer, you are within your rights to complain on the Page. Although you need to ask yourself if publicly flagellating the company is really the best way to achieve your goals. Sometimes it is, as a last resort. But being an online bully of a brand who would right a situation if they were aware of it is not the best move, in my opinion. But this post specifically refers to representatives of the company. As in, you rely on that company’s good reputation to build your own business. In that case, it’s biting the hand that feeds you, and a very poor strategic move. You gain nothing by making the company you represent look bad online. You just make it harder for yourself, as well as everyone else that represents the company, to do business. That’s never a good move.
Thank you for the reminder. One of the bad things about social media is its immediacy. If you post something in the heat of the moment, it’s instantly there for everyone to see. Even if you have second thoughts and remove your post, it’s already been seen.
I totally agree and when I see a post that is a complaint, I just make a post thanking my company for all they are doing and anything positive for them. Totally in appropriate and I remind my team to be mindful of this too and on their own posts as well.
Amen sister! I cringe everytime I read a negative post by a consultant on the company’s page. Most of the time it has little to do with the post even.
Well said!!! And 100% agreed!
Christyne Richardson recently posted..A new Blog Tour coming – don’t miss out!!!
Awesome post Jen! I agree negative comments and/or complaints shouldn’t be shared with the rest of the world. But I think people tend be more aggresive online ~ the “anonimity” hiding behind their profile. It’s annoying and childish! Thanks again Jen!
Hi Jen
As always you hit the nail on the head! It annoys me to no end when I see consultants DEFACE their company’s wall with whines and complaints.
As consultants not only representing a specific company BUT the Direct Selling Industry as a whole it is our RESPONSIBILITY to put our best “face” forward at all times. We never know who is scrutinizing!
This is the reason I follow your blog. You tell it like it is and it’s exactly what some people need to hear. Thanks!
I LOVE your ability to speak boldly and truthfully! Thank you Jen Fong!
I applaud you for this post! People need to learn some respect. Thanks, Jen!
WELL SAID!!!! Thank you for writing this! Nothing irks me more than reps complaining about anything on a public forum. Thanks again, Jen!
Thank you for this post, Jen!