Your Company’s Facebook Page is PUBLIC!

It never ceases to amaze me. Your companies put a lot of thought, time, and effort into creating amazing experiences for you like your national conference, and then some people go on the company’s Facebook Page to complain about small details.

Really? You do realize your company Facebook Page is public, right? That customers and prospects can see everything you post there? Not to mention the fact that your company staff has been working their butts off to create a wonderful experience for you (trust me, I know. I’ve been there.) And then all you can do is complain about parking costs, transportation, and how much hotel Internet costs???


You need to get a grip. When you complain on the company Facebook Page, you make it harder for everyone to do business. And you look like a spoiled brat. If you’ve got a legitimate complaint, send it through the appropriate channels. But stop putting your complaints out in public for anyone to read. It’s not smart business. It hurts the company’s reputation and your ability to do business. And you’re ridiculous when you do it.

Grow up and do the right thing. Stop making things harder for everyone.

Your thoughts?

image credit: sdminor81

17 Responses to Your Company’s Facebook Page is PUBLIC!
  1. Babette
    January 20, 2012 | 1:34 am

    I couldn’t agree more! I hate going on the company page, and seeing all the complaints from other consultants – these are people who are supposed to be making SALES with this company, and talking it up. Not complaining and running it into the ground! And, it never fails, it seems to be the same ones over and over.

  2. cindy
    November 19, 2011 | 10:26 am

    DO NOT AGREE! If a company makes a facebook page it’s their own fault! That’s a public place to write about how you feel. Especially when a company has done you wrong it’s the right of other people to know that!

    • Jennifer Fong
      November 19, 2011 | 11:31 am

      If you are a consumer, you are within your rights to complain on the Page. Although you need to ask yourself if publicly flagellating the company is really the best way to achieve your goals. Sometimes it is, as a last resort. But being an online bully of a brand who would right a situation if they were aware of it is not the best move, in my opinion. But this post specifically refers to representatives of the company. As in, you rely on that company’s good reputation to build your own business. In that case, it’s biting the hand that feeds you, and a very poor strategic move. You gain nothing by making the company you represent look bad online. You just make it harder for yourself, as well as everyone else that represents the company, to do business. That’s never a good move.

      • Daniel
        July 31, 2013 | 3:22 pm

        Let’s see…

        Spend 4 hours on the phone complaining to 10 different people on the other side of the world, repeatedly explaing your problem to someone new when being passed off to someone else OR:

        Writing 30 words on a facebook page and getting a response within 10 minutes and carrying on with your day.

        Facebook is great for that as companies are held accountable due to the fact that the world can see how they treat people when there are issues.

  3. Rae
    August 1, 2011 | 11:49 am

    Thank you for the reminder. One of the bad things about social media is its immediacy. If you post something in the heat of the moment, it’s instantly there for everyone to see. Even if you have second thoughts and remove your post, it’s already been seen.

  4. Shirley Wicks
    July 29, 2011 | 9:57 am

    I totally agree and when I see a post that is a complaint, I just make a post thanking my company for all they are doing and anything positive for them. Totally in appropriate and I remind my team to be mindful of this too and on their own posts as well.

  5. Cheryl Freye
    July 29, 2011 | 9:23 am

    Amen sister! I cringe everytime I read a negative post by a consultant on the company’s page. Most of the time it has little to do with the post even.

  6. Christyne Richardson
    July 29, 2011 | 9:10 am

    Well said!!! And 100% agreed!
    Christyne Richardson recently posted..A new Blog Tour coming – don’t miss out!!!

  7. Faye Ettienne
    July 29, 2011 | 8:44 am

    Awesome post Jen! I agree negative comments and/or complaints shouldn’t be shared with the rest of the world. But I think people tend be more aggresive online ~ the “anonimity” hiding behind their profile. It’s annoying and childish! Thanks again Jen! 😉

  8. Sharon Mayers
    July 29, 2011 | 8:34 am

    Hi Jen
    As always you hit the nail on the head! It annoys me to no end when I see consultants DEFACE their company’s wall with whines and complaints.

    As consultants not only representing a specific company BUT the Direct Selling Industry as a whole it is our RESPONSIBILITY to put our best “face” forward at all times. We never know who is scrutinizing!

  9. Deb Mitzel
    July 29, 2011 | 8:03 am

    This is the reason I follow your blog. You tell it like it is and it’s exactly what some people need to hear. Thanks!

  10. Tanya
    July 28, 2011 | 4:05 pm

    I LOVE your ability to speak boldly and truthfully! Thank you Jen Fong!

  11. Gina
    July 28, 2011 | 2:21 pm

    I applaud you for this post! People need to learn some respect. Thanks, Jen!

  12. Lisa Fehr
    July 28, 2011 | 11:23 am

    WELL SAID!!!! Thank you for writing this! Nothing irks me more than reps complaining about anything on a public forum. Thanks again, Jen!

  13. Mark Kotowski
    July 28, 2011 | 10:28 am

    Thank you for this post, Jen!

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